Refund & Cancellation Policy
Everything I sell is a digital service made for you, so refunds depend on whether I’ve started the work.
Brain Dump to Plan
- Haven’t sent your voice memo yet? Full refund. Just email me.
- Sent your memo? I start work as soon as it arrives, so the sale is final from then on, except as below.
- I’m late: If I haven’t delivered your plan within 5 business days of receiving your memo (not counting time waiting on your reply to clarifying questions), you can ask for a full refund.
- Not a fit, or I step out of service mode: If I can’t help with what you sent, or I pause the service because your memo suggests you might be in crisis (see Terms, Section 9), I’ll refund you in full.
- Factual fixes are free. Tell me if I got a detail wrong and I’ll correct it by or before my day-3 check-in after delivery. Rewrites, extra rounds, and calls aren’t included and aren’t grounds for a refund.
- Voice memo never sent: If you don’t send a voice memo within 60 days of purchase, I’ll check in by email. If I still don’t hear from you, your purchase becomes a credit you can use within 12 months.
Consulting (projects and retainers)
- Your Proposal controls if it says something different from this policy.
- Deposits are refundable until work starts. After that, they cover work already done.
- Fixed-fee projects: If either of us ends early, you pay for work completed to date, and I refund anything prepaid for work not yet done.
- Retainers: Cancel any time, online or by email, before your next billing date. Cancellation takes effect at the end of the current billing period; partial periods aren’t refunded. I’ll tell you in advance before raising a retainer price. NY residents: if you’re charged a higher price before cancelling, you may cancel within 14 days of that charge for a pro-rata refund of the unused portion.
Coaching (if offered)
- Reschedule with at least 24 hours’ notice at no cost. Late cancellations (less than 24 hours) and no-shows count as a used session.
- Unused package sessions: refundable pro-rata within 14 days of purchase.
How to ask for a refund
Email alwina@alwinaoyewoleturner.com with your name and purchase email. Approved refunds go back to your original payment method through Stripe; timing depends on your bank. If something’s wrong, please reach out before filing a chargeback. I’d much rather fix it with you directly. You can also email me for a written copy of this policy at any time.